Customer Service: Email: support@xtrema.com Shipping address for product returns: Anyone wishing to receive a replacement item or a partial refund must read and adhere to this policy. To begin the return process, Sign In or visit our Returns Center. Returns shipped here without prior authorization will be refused. Ceramcor/Goodwill IndustriesHorizon Goodwill IndustriesHagerstown Fulfillment Center14515 Pennsylvania AvenueNorth WarehouseHagerstown, MD 21742