Shipping Information

We process all orders within 24-48 hours from when the order is processed outside of the holiday season.  If the order is placed before 11AM, it will ship out the same day. Orders are processed and shipped during regular business hours (Monday through Friday 7:00AM - 3:00PM EST.)  UPS picks up daily at our warehouse at 2PM.  Orders placed after 2PM will be shipped the next business day. Our shipping distribution center is located in Hagerstown, Maryland. 

*Optional Priority Shipping & Package Protection Coverage

Get peace of mind with Delivery Guarantee in the event your delivery is damaged, stolen, or lost during transit. Priority shipping moves your order to the front of the line and Package Coverage protects against Damage, Loss & Theft.  Available for purchase at checkout.  

Holiday Shipping Notice:

The only exception to this is during the holiday season which runs from November-January.  During the holiday season, orders are shipped out within 72 hours.  

  • For all orders under $200 in the Lower 48 United States, there is a flat rate UPS Ground Shipping Fee of $12.95.  Free ground shipping is available on orders over this amount. 
  • For orders to Alaska, Hawaii, Puerto Rico, US Virgin Islands and Guam, there is a flat rate shipping/processing fee of $55.

Contiguous USA Shipping Options: 

*The cut off for next day or second day is 2:00 PM every week day.*

  • UPS Ground
  • UPS Next Day
  • 2nd Day Air
  • 3rd Day Select

USA Shipping Times (UPS)

Here are the shipping times after the package has been processed and shipped:

  • UPS Ground Contiguous US (2-5 Business Days after processing) Note that East coast is usually 2-3 days and West coast is 4-5 days. 
  • UPS Next Day (1 Business Day after processing)
  • UPS 2nd Day (2 Business Days after processing)
  • UPS 3rd Day Select (3 Business Days after processing)
Shipping Map

International Shipping

Xtrema Cookware is a growing United States Cookware brand.  To expand our reach to other markets, we have partnered with UPS to offer  international shipping.  There will be shipping, duties and taxes added to each order.  We are working with UPS to offer lower rates while the duties and taxes are handled by each individual country.  We have also extended extra shipping discounts to offset these charges.  As we continue to grow, we will look for other ways to service our international customers.    

  • All International orders will be shipped using UPS Worldwide Economy and UPS Worldwide Expedited.  
  • The customer is responsible for all shipping fees, customs and duty taxes.  These rates are based on your geographical location & order weight/size.  These rates will be shown before you complete the checkout process. 

Estimated Shipping Times (UPS)

Here are the shipping times after the package has been processed and shipped: 

  • UPS World Wide Economy-  Delivery time is 5 to 10 business days
  • UPS Expedited- Delivery time is 3-8 business days

Track Your Package

Once your order is processed, you will receive an email shipment confirmation with your tracking number.  Once the package has been picked up and scanned by UPS, you will then be able to track the progress of your shipment.  

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